Look Driving School Bristol - Questions and Answers

What if things don't go according to plan?

Q1 - What happens if the instructor considers you to be unfit to drive, most likely due to the effects of a substance such as alcohol or drugs?

If the instructor suspects that you have recently consumed any alcohol, are under the influence of previous alcohol intake, or have taken any drugs (other than prescribed medication), the tuition WILL NOT take place, and you will be CHARGED IN FULL for whatever tuition was booked.
NO further tuition will take place with Look Driving School.
We will not tolerate ANY activity which is in breach of the law, or may put our business, our instructors, the general public, or indeed anyone at risk.
If this occurs at any point during any course, which offers a FREE retest, the FREE retest will be immediately withdrawn, as will any extra FREE lessons and any FREE Motorway Lesson offer.
We will cancel the remainder of the course, and refuse the use of the instructor’s car for test purposes.
Any refund in association with an Ultimate Flexi Course package (or Get Ready for 17! "Bank the Ultimate" plan) will be based on our Intensive Course 48 hour double discounted price, and will be subject to a deduction of the non-refundable £100.00 Deposit, the cost associated with lessons already taken, the cost of that days tuition, and where applicable a Credit Card fee of up to 3.6% (based on the original payment).
Any refund in association with an Intensive or Quick Pass Course will be subject to a deduction of the non-refundable £100.00 Deposit, the cost associated with lessons already taken, less the cost of that days tuition, and where applicable a Credit Card fee of up to 3.6% (based on the original payment).
Any refund not in association with an Intensive or Quick Pass Course, will be subject to the loss of the tuition cost for that session, plus a £10.00 administration fee.

Q2 - What happens if the instructor falls victim to any form of abuse, either verbal or physical?

Our instructors deserve the right to carry out their job in a safe working environment, and if this right is abused, the lesson in progress will be terminated.
The instructor reserves the right to eject you from their vehicle immediately, leaving you to find your own way home.
The instructor also reserves the right to press criminal charges against you, should they see fit to do so.
NO further tuition will take place with Look Driving School.
We will not tolerate ANY form of bullying or abuse, that may put our business, our instructors, the general public, or indeed anyone at risk.
If this occurs at any point during any course, which offers a FREE retest, the FREE retest will be immediately withdrawn, as will any extra FREE lessons and any FREE Motorway Lesson offer.
We will cancel the remainder of the course, and refuse the use of the instructor’s car for test purposes.
Any refund in association with an Ultimate Flexi Course package (or Get Ready for 17! "Bank the Ultimate" plan) will be based on our Intensive Course 48 hour double discounted price, and will be subject to a deduction of the non-refundable £100.00 Deposit, the cost associated with lessons already taken, the cost of that days tuition, and where applicable a Credit Card fee of up to 3.6% (based on the original payment).
Any refund in association with an Intensive or Quick Pass Course will be subject to a deduction of the non-refundable £100.00 Deposit, the cost associated with lessons already taken, less the cost of that days tuition, and where applicable a Credit Card fee of up to 3.6% (based on the original payment).
Any refund not in association with a course, will be subject to the loss of the tuition cost for that session, plus a £10.00 administration fee.

Q3 - What if you are taken ill or hospitalised during a lesson or a course?

If during any lesson, you are unfortunately taken ill, for safety reasons the lesson in progress will be terminated.
If you are taken ill or hospitalised during any course, and your test can be re-arranged, any outstanding tuition will be held in lieu (to be taken at your convenience).
If you are taken ill or hospitalised at a point where it is too late for your practical test to be changed, it is your responsibility to notify the DSA, who will inform you what documentation you need to obtain, to hopefully allow you to move your test and not lose your test fee (this decision is entirely at the discretion of the DSA).
Any refund in association with any course, will at our discretion, be subject to a deduction of the non-refundable £100.00 Deposit, the cost of that days tuition, and where applicable a Credit Card fee of up to 3.6% (based on the original payment).
Any refund not in association with a course, will at our discretion, be subject to the loss of the tuition cost for that session, plus a £10.00 administration fee.

Q4 - What if you pay for an Intensive Course and find it too hard going?

If after to first 4 hour lesson, you find an Intensive Course is going to be too hard going, we will re-arrange your Practical Driving Test date, and will restructure your lessons to a Quick Pass Course, which is far less intensive, to accommodate your new requirements, and in line with the new test date, this will ensure you keep the FREE retest offer.
However, if lessons are restructured, to any Non-Intensive / Quick Pass basis, the offer of a FREE retest will be withdrawn (as this offer is only for instructor recommended courses, and Get Ready for 17! "Bank the Ultimate"or "Bank a Course" plans).
If there is insufficient time to change the test, unless you are willing to forfeit the test fee and book a new one, at your expense, there will be no option but to go with the original plan.
Any refund in association with an Intensive or Quick Pass Course will be subject to a deduction of the non-refundable £100.00 Deposit, and where applicable a Credit Card fee of up to 3.6% (based on the original payment).

Q5 - What if you pay for an Intensive Course but change your mind and want to take a Quick Pass Course instead?

You may decide after paying, that an Intensive Driving Course is not actually for you and want to swap to the less intensive Quick Pass Course.
If you pay for an Intensive Driving Course and later decide to take the less intensive Quick Pass Course, an additional payment of up to £48.00 will be due to cover the difference between the respective course prices.
If you pay for an Intensive Driving Course option as part of a Get Ready for 17! "Bank a Course" plan, and later decide to take the less intensive Quick Pass Course option, an additional payment of £48.00 will be due to cover the difference between the respective course prices.
If you wish to swap, please ensure we are given plenty of notice, or the swap may not be permitted, unless you are willing to forfeit the Practical Test Fee and pay for a new one, at your expense - The offer of the FREE retest will still be honoured.
Depending on how close it is to the course starting, the test date may need to be moved to accommodate the new lesson structure.
Look Driving School require FULL payment of any monies due for your course a full 14 days before your course commences.

Q6 - What if you have not paid for your course in FULL, or payment has not cleared 14 days before commencement of your course?

Look Driving School require FULL payment of any monies due for your course a full 14 days before your course commences.
Please ensure that any Personal Cheque payments are with us in good time, to ensure that the funds have time to clear through our account.
If FULL payment has not been received and funds cleared 14 days prior to your course commencing, Look Driving School reserve the right to offer your test date and course times to an alternative pupil who would like to bring their pre-booked test forward, we will however, contact you before this course of action is taken.
However, if at this point, FULL payment is not made, our offer of a FREE retest (along with any extra FREE lessons), and where applicable, the FREE Motorway Lesson will all be withdrawn, and once withdrawn will not be re-instated.
It is possible to convert any money that has been paid, into Pay As You Go Lessons, however, our offer of a FREE retest (along with any extra FREE lessons), and where applicable, the FREE Motorway Lesson will all be withdrawn (as these offers are specificly for our courses, and Get Ready for 17! "Bank the Ultimate" and "Bank a Course" plans, as appropriate).
Pay As You Go Lessons are not discounted in the same way as Intensive style courses, so the cost of each lesson will be more expensive, there is however the possibility, that the amount held will be sufficient to purchase a discounted block of lessons, and if either of these routes are taken, an additional amount may be payable, as any part-paid lessons will be forfeited.
If converted to Pay As You Go Lessons or a Block Booking, and a test has already been booked, the test date can either be moved to a more appropriate date, or if preferred, and it is possible to do so, the test itself can be offered to someone else, if this is the case, the test fee can be used to purchase additional Pay As You Go Lessons, you will however need to book a new test when appropriate, at your expense.
Important Note - If we cannot re-arrange the test date, or move it to another person, the test fee will be forfeited and a new test will need to be booked, at your expense, when appropriate.
Any refund on incomplete courses, will be subject to our normal course rules, and a £100.00 non-refundable Deposit, plus where applicable, a Credit Card fee of up to 3.6%, will be deducted from your refund.

Q7 - What if you need to change your test date?

Providing there is plenty of notice, your course and test can be changed to a later date.
There are time restrictions and a limit on the number of times a test can be changed - see DSA website for guidelines.
We will need enough time to re-arrange your test, re-arrange all of your lessons and to ensure that your designated instructor is able to accommodate the changes in their schedule.
If it is a simple case of moving the test and lessons to a later date, we will not charge you anything for this additional service.
If your designated instructor cannot accommodate the new test time, it may be necessary to assign you to an alternative instructor to complete your course.

Q8 - What if you “the pupil” decide to cancel outside the Cooling Off period but before your course commences?

Ultimate Flexi, Intensive and Quick Pass Courses plus Get Ready 17! "Bank the Ultimate" and "Bank a Course" plans

If you decide to cancel a pre-booked course, outside the Cooling Off period, and you have paid a Deposit only, the Deposit is non refundable and no refund will be made.
If you have paid us more than your £100.00 Deposit but less than the full amount due, you will be refunded a balance payment after deducting your non-refundable £100.00 Deposit, plus any additional fees as outlined below for either late cancellation, very late cancellation, and if applicable, a Credit Card fee of up to 3.6%.
If you have paid in full, you will be refunded a balance payment after deducting your non-refundable £100.00 Deposit, plus any additional fees as outlined below for either late cancellation, very late cancellation, and if applicable, a Credit Card fee of up to 3.6%.

Depending on how you made your payment, your refund will be as follows

If you paid by Credit Card, the balance refund will be returned to your Credit Card account.
If you paid by Debit Card, the balance refund will be returned to your Debit Card account.
If you paid by any Non Card means, the balance refund can be made by BACS, directly to your bank account, or if preferred, we will issue a refund cheque.
As long as we are given at least 7 days notice, in advance of when your course is due to start, you will receive a refund (less your non-refundable Deposit, and if applicable, a Credit Card fee of up to 3.6%, based on your original payment).

Ultimate Flexi, Intensive and Quick Pass Course plus Get Ready 17! "Bank the Ultimate" and "Bank a Course" plans - Late cancellation charge

If you do not give us at least 7 days notice, in advance of when your course is due to start, there will be a £25.00 late cancellation charge, which will be deducted in addition to your Deposit. In this instance, you will be refunded the balance, after deduction of your non-refundable Deposit of £100.00, plus the extra £25.00 for late cancellation, plus, if applicable, a Credit Card fee of up to 3.6% based on your original payment.

Ultimate Flexi, Intensive and Quick Pass Course plus Get Ready 17! "Bank the Ultimate" and "Bank a Course" plans - Very late cancellation charge

If you decide to wait for the instructor to arrive at your door before cancelling, you will be charged £50.00 for not bothering to let us know, this £50.00 will be deducted in addition to your Deposit, this charge will be paid to your designated instructor, as they will have turned up in good faith to take you for your course and will get paid for a double lesson for their time, at your expense. In this instance you will be refunded the balance, after deduction of your non-refundable Deposit of £100.00, plus the extra £50.00 for allowing the instructor to waste their time, plus, if applicable, a Credit Card fee of up to 3.6% based on your original payment.

Pay As You Go Lessons (also includes the Get Ready 17! "Build a POT" and "Easy Save" plans)

There is NO Cooling Off period for Pay As You Go Lessons or for our Get Ready 17! "Build a POT" and "Easy Save" plans.
If you need to cancel a 2 hour or 3 hour Pay As You Go Lesson, but want to re-arrange the lesson, as long as we have at least 24 hours notice, there will be no charge to you, the lesson will simply be re-arranged.
If you need to cancel a Pay As You Go Lesson, but you don't give at least 24 hours notice, there will be a charge incurred, and the charge will be the cost of 1 lesson.
If you want to cancel a 2 hour or 3 hour Pay As You Go Lesson, simply because you’ve changed your mind and don’t want the lesson anymore, as long as we have at least 24 hours notice, you will receive a refund, which will be subject to a £10.00 administration fee, plus if applicable, a Credit Card fee of up to 3.6% based on your original payment.
If you want to cancel a 2 hour or 3 hour Pay As You Go Lesson, but wait for your instructor to arrive, you will be charged in FULL for a 2 hour lesson, as though the lesson has taken place, and either no refund will be issued, or the remaining hour of a 3 hour lesson can either be carried forward to a later lesson or issued as a refund, the refund will be subject to a £10.00 administration fee, plus if applicable, a Credit Card fee of up to 3.6% based on your original payment.

Pay As You Go Lessons - Block Bookings (also includes the Get Ready 17! "Bank a Block" plan)

If you need to cancel a Pay As You Go Lesson, which forms part of a Block Booking, but want to re-arrange the lesson, as long as we have at least 24 hours notice, there will be no charge to you, the lesson will simply be re-arranged.
If you need to cancel a Pay As You Go Lesson, which forms part of a Block Booking, but you don't give at least 24 hours notice, there will be a charge incurred, and the charge will be the cost of 1 lesson.
If you want to cancel a Pay As You Go Lesson, which forms part of a Block Booking, simply because you’ve changed your mind and don’t want the lessons anymore, as long as we have at least 24 hours notice, you will receive a refund, which will be subject to a £10.00 admininstration fee, plus if applicable, a Credit Card fee of up to 3.6% based on your original payment.
If you want to cancel a Pay As You Go Lesson, which forms part of a Block Booking, but wait for your instructor to arrive, you will be charged in full for a 2 hour lesson, as though the lesson has taken place, and depending on how much of your booking is left, either no refund will be issued, or the remaining hours can either be carried forward to a later lesson or issued as a refund, which will be subject to a £10.00 administration fee, plus if applicable, a Credit Card fee of up to 3.6% based on your original payment.

Q9 - What if the test is postponed or cancelled by the DSA?

In the unlikely event that your test is postponed or cancelled by the DSA, perhaps due to adverse weather conditions, or because your designated examiner has fallen ill, or for that matter, any other unforeseen DSA circumstance, the DSA will contact you directly and re-arrange your test accordingly with you.
The onus is then on you to make Look Driving School aware of the cancellation, as we will not actually be informed by the DSA.
Although Look Driving School may book your test on your behalf, in doing so, we are acting purely as a third party, and as such if the DSA do actually cancel your test, Look Driving School as a third party, accept no liability for any costs incurred as a result of the postponement or cancellation.
The contract for the test is between you the pupil, and the DSA.
Any losses incurred as a result of the postponement or cancellation will need to be taken up directly with the DSA, by you the pupil.